Terms and Conditions

Terms & Conditions
 

Welcome to Crossys Valeting. By booking our valeting and detailing services, you agree to the following terms and conditions:

 

1. Deposit
   A non-refundable deposit of £10 is required to secure your booking. This deposit will be deducted from your final balance on the day of service. In the event of a cancellation by you within 24 hours of booking, or if we must cancel due to unforeseen circumstances, your deposit will be refunded.

2. Weather Conditions
   We provide our services in most weather conditions. However, in the case of extreme weather (e.g., heavy rain), we may need to reschedule to ensure the quality of the service and to prevent the interior or exterior of your vehicle from being affected.

3. Space Requirements
   Please ensure there is sufficient space around your vehicle to allow me to work safely and efficiently. This includes enough room to open all doors and access all areas for a thorough service.

4. Access & Safety
   Customers must ensure the vehicle is accessible and free from obstacles. Crossy’s valeting is not responsible for damage to property or vehicles caused by restricted access or unsafe conditions.

5. Valuables
   Please remove all personal belongings and valuables from your vehicle prior to service. While we take great care, Crossy’s Valeting cannot be held responsible for lost or damaged items left in the vehicle.

6. Payment
   Full payment is due upon completion of the service unless otherwise agreed. We accept cash, card, or bank transfer Please note: if the service is cancelled by you on the day of the booking, full payment will still be required.

7. Price List & Additional Services
   It is important to review our price list before booking. Some services, such as pet hair removal or deep stain cleaning, may not be available on the day if other customers are booked in afterward. Please notify us of any additional services or specific requirements at the time of booking to ensure we can accommodate them.

8. Service Limitations
   While we aim for the highest quality, results may vary depending on the condition and type of vehicle, age of paintwork, or existing damage. We cannot guarantee the removal of all stains, scratches, or imperfections.

9. Cancellations & Rescheduling
   If you need to cancel or reschedule, please notify us as soon as possible (prior to 24 hours). We reserve the right to reschedule services in case of extreme weather, emergencies, or unforeseen circumstances.

10. Customer Responsibility
    Customers are responsible for disclosing any pre-existing damage or areas of concern. I  will conduct a basic inspection prior to starting, but cannot be held liable for any pre-existing issues.

11. Marketing & Photography
    By booking a service, you consent to Crossy’s Valeting taking photos of your vehicle before and after the service for marketing purposes, unless you specifically request otherwise.

12. Liability Crossy’s Valeting is fully insured for our services. We take every precaution to protect your vehicle; however, we cannot be held responsible for damage resulting from pre-existing conditions or unavoidable accidents.